How to Get Started With Telemynd Through VA Community Care
If you are a Veteran looking for mental health support outside a VA facility, VA Community Care may allow you to receive authorized services from an approved community provider such as Telemynd. The process begins with your VA care team. You can contact your team directly or send a secure message through My HealtheVet on VA.gov to request a Community Care referral to Telemynd.
What is VA Community Care?
VA Community Care allows eligible Veterans to receive care from approved providers outside VA facilities when VA eligibility and authorization requirements are met.
Eligibility is determined by VA and may depend on factors such as service availability, appointment wait times, drive time, quality standards, and whether community care is in your best medical interest. Your VA care team can discuss your options with you.
How the referral process works
How do I request Telemynd through VA Community Care?
Contact your VA care team directly or send a secure message through My HealtheVet on VA.gov. VA will review your request and, if approved, send the authorization directly to Telemynd. Telemynd will then contact you to coordinate your care.
Ask your VA care team for a referral to Telemynd
Information to include in your request
Telemynd NPI: 1831672989
Tell your care team which services you are seeking. Depending on your needs and VA approval, these may include:
- Individual therapy
- Medication management
- Group therapy
- Family therapy
- Couples therapy
Sample request
“I would like to request a VA Community Care referral to Telemynd for mental health services. The Telemynd NPI is 1831672989. I am seeking [list the services you need]. Please let me know if you need any additional information or if an appointment is required to review my request.”
Different services may require separate VA authorizations. Identifying each service you need can help your VA care team submit the appropriate request. Secure messaging is for non-urgent needs, and your VA care team may request additional information or an appointment before making a decision.
VA reviews and sends the authorization
Your VA care team will review your request and determine whether VA Community Care can be authorized.
If approved, VA sends the authorization directly to Telemynd. The authorization identifies the services VA has approved and will cover.
VA may contact you if additional information, an evaluation, or an appointment is needed before it can make a decision.
Telemynd contacts you
After Telemynd receives your authorization, a Telemynd VA Care Coordinator will call or text you.
Your coordinator will confirm your information, discuss your care needs, explain what to expect, and schedule your first appointment.
You do not need to schedule your Telemynd appointment through VA after the authorization has been sent to us. Telemynd handles the outreach and coordination from this point forward.
VA Community Care support
Frequently Asked Questions
Review common questions about requesting a referral, using VA secure messaging, authorization, coverage, and scheduling care with Telemynd.
Can I request a Community Care referral online?
You may be able to send your participating VA care team a secure message through My HealtheVet on VA.gov. In your message, ask for a VA Community Care referral to Telemynd and identify the mental health services you need.
Secure messaging is intended for non-urgent needs and may not be available with every VA care team. You must be enrolled in VA health care, registered at a VA facility, and have a participating care team. Manage your VA health care online .
Can I request Telemynd as my VA Community Care provider?
Yes. Ask your VA Primary Care provider or VA Mental Health Team for a Community Care referral to Telemynd. You can make the request directly or send a secure message through My HealtheVet on VA.gov.
Include Telemynd’s NPI, 1831672989, and identify each service you are requesting. VA makes the eligibility and authorization decision.
Does sending a secure message automatically authorize my care?
No. A secure message is another way to contact your VA care team and request a referral. VA must still review the request and determine whether Community Care can be authorized.
Your care team may ask for additional information or require an appointment or evaluation before making a decision.
What should I include in my referral request?
Ask for a VA Community Care referral to Telemynd, provide Telemynd’s NPI, 1831672989, and identify all the mental health services you need. These may include individual therapy, medication management, group therapy, family therapy, or couples therapy.
Different services may require separate authorizations, so be specific about each service you are requesting.
What does a VA Community Care authorization cover?
VA covers the Telemynd services included in your approved authorization. The authorization identifies the services VA has approved and will cover.
Services not included in the authorization may require an additional or separate VA authorization.
Can I start care while my VA authorization is pending?
Telemynd must receive the approved VA authorization before coordinating VA-covered services.
You may be able to use eligible commercial health insurance while your authorization is pending. Your plan’s coverage, cost-sharing, and other terms may apply. Call Telemynd at 866-991-2103 to ask about available options.
Who contacts me after VA approves my referral?
After Telemynd receives your authorization, a Telemynd VA Care Coordinator will call or text you. Telemynd handles the outreach, coordinates your care, and schedules your first appointment.
You do not need to schedule your Telemynd appointment through VA after the authorization has been sent to us.
How long does it take for Telemynd to contact me?
Telemynd can begin coordinating your care after we receive the authorization from VA. VA processing and delivery times can vary.
If your VA care team says the authorization was sent but you have not heard from Telemynd, call the Telemynd VA Care Coordination Team at 339-300-4442.
What if VA says my authorization was already sent?
If VA confirms that your authorization was sent but you have not heard from Telemynd, call the Telemynd VA Care Coordination Team at 339-300-4442. Our team can check whether the authorization has been received and help determine the next step.
