How to Get Started With Telemynd Through VA Community Care
If you are a Veteran looking for mental health support outside a VA facility, VA Community Care may allow you to receive authorized services from an approved community provider such as Telemynd. The process begins with your VA care team, but knowing what to request and what happens next can make each step easier.
This guide explains how to request Telemynd, which services to mention, what your authorization covers, and who to contact if you need help.
What is VA Community Care?
VA Community Care allows eligible Veterans to receive care from approved providers outside VA facilities when VA eligibility and authorization requirements are met. In most situations, you must be enrolled in or eligible for VA health care and receive approval from your VA care team before receiving services from a community provider.
Eligibility is determined by VA and may depend on factors such as whether VA offers the needed service, available appointment times, drive time, quality standards, and whether community care is considered to be in your best medical interest. You can discuss your options with your VA care team.
How the referral process works
How do I request Telemynd through VA Community Care?
Start by asking your VA care team for a Community Care referral. VA reviews and authorizes the request, then Telemynd contacts you directly to coordinate your care and schedule your first appointment.
Ask your VA care team
Contact your VA Primary Care provider or VA Mental Health Team. Tell them you are seeking mental health care through VA Community Care and ask for a referral to Telemynd.
Telemynd NPI: 1831672989
Be specific about every service you are seeking. Depending on your needs and VA approval, these may include:
- Individual therapy
- Medication management
- Group therapy
- Family therapy
- Couples therapy
Different services may require separate VA authorizations. Mentioning each service you need can help your VA care team submit the appropriate request.
VA reviews your request and sends the authorization
Your VA care team will determine whether Community Care is authorized.
If approved, VA sends the Community Care authorization directly to Telemynd. The authorization identifies the services VA has approved and will cover.
Telemynd contacts you
After Telemynd receives your authorization, a Telemynd VA Care Coordinator will call or text you.
The coordinator will confirm your information, discuss your care needs, explain what to expect, coordinate your care, and schedule your first appointment.
You do not need to schedule your Telemynd appointment through the VA after the authorization has been sent to us.
VA Community Care support
Frequently Asked Questions
Review common questions about VA authorization, coverage, referrals, and scheduling care with Telemynd.
What does a VA Community Care authorization cover?
VA covers the Telemynd services included in your authorization. Your authorization determines which services are approved, so confirm that it reflects each type of care you requested. Services not included in the authorization may require an additional or separate VA authorization.
How long does it take for Telemynd to contact me?
Telemynd can begin coordinating your care after we receive the authorization from VA. Processing times can vary. If your VA care team says the authorization was sent but you have not heard from Telemynd, call the Telemynd VA Care Coordination Team at 339-300-4442.
Can I start care while my VA authorization is pending?
You may be able to use eligible commercial health insurance while your VA authorization is pending. Your plan’s coverage, cost-sharing, and other terms may apply. Call Telemynd at 866-991-2103 to ask about available options.
Can I request Telemynd as my VA Community Care provider?
Yes. When speaking with your VA Primary Care provider or VA Mental Health Team, ask for a Community Care referral to Telemynd and provide Telemynd’s NPI: 1831672989. VA makes the eligibility and authorization decision.
Do I call Telemynd before VA approves my care?
The VA authorization must be sent to Telemynd before we can coordinate VA-authorized services. If you want to explore using eligible commercial insurance while you wait, call 866-991-2103.
Will VA cover my Telemynd appointments?
VA covers the Telemynd services included in your approved authorization. Different services may require separate authorizations.
Who schedules my first Telemynd appointment?
Once Telemynd receives your authorization, a Telemynd VA Care Coordinator will contact you to coordinate your care and schedule your first appointment.
What if VA says my authorization was already sent?
If you have not heard from Telemynd, call the Telemynd VA Care Coordination Team at 339-300-4442.
