Welcome to Telemynd!
Let’s get started

 

There are a few steps you need to take to prepare for your first appointment.
Watch the video below to make sure you’re ready to go.

 

Step 1: Set up your Charm patient portal account

The first thing you’ll need to do is log into your account in the Charm patient portal. We have sent you an email with a link to set up your account, you can click that link to get started right away, then log in using the button below.

Step 2: Complete your intake documents

Before your first appointment, you’ll need to make sure to complete all of the mandatory intake documents. If you haven’t filled these out before your first appointment, you won’t be able to join the session.

We will send you an email which includes a link directly to these documents. Or, watch the video above to learn how to fill them out directly in your Charm patient portal.

Step 3: Add your preferred payment method

Before joining your first session you’ll want to make sure to have your preferred credit card on file if you have any copays or financial responsibilities associated to receiving care. You can do this by signing into your Charm patient portal and clicking on the credit card icon in the top right hand corner. For step-by-step instructions, please watch the video below.

If you have a copay that impacts your ability to continue services, we’re here to help. Please reach out to our billing team at 866-203-3130 and we can work together to find a solution that fits within your budget.

Step 4: Join your session and book a follow up appointment

Now you’re ready to join your first appointment! We will send you an email before every appointment with a link to join your Zoom session. You can also join your session directly from your Charm patient portal. For step-by-step instructions on how to do this, please watch the Getting Started video at the top of this page. And don’t forget to schedule a follow up appointment with your provider at the end of your session.

If you have any questions about getting prepared for your first appointment, reach out to intake@telemynd.com or call 866-991-2103. We’re here to help.

 Frequently Asked Questions

  • Absolutely, our goal is for you to get the help you need with a provider you trust. If you would like to request a new provider just call 866-991-2103 Mon-Fri 9 a.m - 5 p.m. EST and we will happily assist you.

  • No – Telemynd is a virtual only platform where visits are conducted solely over a video encounter between the clinical and patient.

  • Federal law prohibits prescribers from prescribing controlled substances through direct-to-consumer therapy and psychiatry, where the patient is receiving care at home. The patient may need to be referred back to their PCP for labs, blood pressure checks, and controlled medication(s) in the at home referral model. The Telemynd prescriber can make a recommendation and may need to collaborate with your PCP.

  • Any device that has internet access and can download Zoom can be used to access your appointment.

  • The questionnaires contain important consent, authorization, and privacy forms that need to be completed before Zoom meetings can begin. They also help your provider get to know a little more about you and your goals before your first appointment.

  • Session lengths vary depending on the objective of the appointment and are often at the provider’s discretion. Therapy visits and psychiatric calls typically take up to one hour, and follow-up medication checks take approximately 20-30 minutes.

  • You can easily contact your provider through the Charm portal by selecting the “send message” button located at the top of the page.

  • If your provider does not join your scheduled appointment you can email your provider through the Charm portal or call Telemynd at 866-991-2103 to reschedule. We will follow up with your provider to understand why they did not join your scheduled appointment, and to ensure it does not happen again.

  • If you don’t have a credit card, you can call the billing department at (866) 203-3130.

  • Before your first appointment, you should ensure that you have a card on file, but copays are not charged until after the appointment.

  • No – Sessions are not recorded.

  • Children are legally allowed to be in the room during a session. However, some providers may wish for you to find a space where you can join sessions on your own.

  • We’re here to help! Reach out to us at intake@telemynd.com or call (866)991-2103 Mon-Fri 9 a.m - 5 p.m. EST and we’ll answer any questions you may have.

If this is an emergent crisis or you are experiencing thoughts of harm to yourself or others, please call 911 immediately.
For a list of crisis resources, click here.